App Portal / App Broker Feature Matrix

The following table lists App Portal / App Broker features and the deployment technologies and ITSM systems that those features support.

	DEPLOYMENT TECHNOLOGY						SOFTWARE PORTAL END USER INTERFACE
Core Product Capabilities
Deployment systems: Microsoft System Center Configuration Manager	X						X
Jamf Pro			X				X
Jamf Cloud				X
VMware Workspace ONE UEM					X		X
Symantec Altiris						X	X
Microsoft Intune		X					X
Cloud applications: Microsoft Office365							X
Salesforce							X
Box							X
Service types: General item							X
Software item	X	X	X	X	X	X	X
Cloud app item							X
Task sequence item	X						X
Bundle (Group)	X	X	X	X	X	X	X
Categories	X	X	X	X	X	X	X
Incident management							X
Request management							X
User experience: Browse catalog	X	X	X	X	X	X	X
Branding	X	X	X	X	X	X	X
Alternate catalog items	X	X	X	X	X	X	X
My Requests	X	X	X	X	X	X	X
My Apps [Requires FlexNet Manager Suite]	X		Limited	Limited		X	X
My Profile	X	X	X	X	X	X	X
Rate service item	X	X	X	X	X	X	X
Display cost	X	X	X	X	X	X	X
View all software for assigned devices [Requires FlexNet Manager Suite]	X		X	X	X	X	X
Search: Search: Title	X	X	X	X	X	X	X
Search: Brief description	X	X	X	X	X	X	X
Search: Full description	X	X	X	X	X	X	X
Search: Keyword	X	X	X	X	X	X	X
Action: Web service action	X	X	X	X	X	X	X
Action: Script action	X	X	X	X	X	X	X
Action: Add to AD security group	X	X	X	X	X	X	X
Communication: User notifications	X	X	X	X	X	X	X
Workflow: Approval workflow	X	X	X	X	X	X	X
Flexible Approval	X	X	X	X	X	X	X
Workflow: Question templates (forms)	X	X	X	X	X	X	X
Workflow: Expressions	X	X	X	X	X	X	X
Software Service Capabilities
Request software installation	X	X	X	X	X	X	X
Perform advanced license check [Requires FlexNet Manager Suite]	X		X	X	X	X	X
Perform license reservation [Requires FlexNet Manager Suite]	X		X	X	X	X	X
Request software uninstall	X	X	X	X	X	X	X
Schedule software installation	X	X	X	X	X	X	X
Change schedule for software installation	X	X	X	X	X	X	X
Cancel request	X	X	X	X	X	X	X
Lease software item	X	X	X	X		X	X
Identify upgrade or replaced software item [Requires FlexNet Manager Suite]	X		Limited	Limited		X	X
Suggest alternate software item	X	X	X	X	X	X	X
Request multiple service items	X	X	X	X	X	X	X
Perform express checkout on single service item	X	X	X	X	X	X	X
Perform request on behalf of another user	X	X	X	X	X	X	X
Optimizing Software Usage
Campaign exclusion	X						X
License reclamation through service item	X						X
Admin-driven software reclamation through My Apps [Requires FlexNet Manager Suite]	X					X	X
User-driven software reclamation through My Apps [Requires FlexNet Manager Suite]	X				X	X	X
Software alerts [Requires FlexNet Manager Suite]	X		Limited	Limited		X	X
Operating System Deployment
Clone / migration	X	X			X		X
User readiness records	X	X	X	X		X	X
App Survey	X						X
Roles	X						X
Inventory records (legacy)	X						X
Upgrade or replace a detected app	X						X
Scheduling constraints	X	X					X
Time-To-Value
Software ROI dashboard	X	X	X	X	X	X	X
OS deployment ROI dashboard	X						X
Service level agreement dashboard	X	X	X	X	X	X	X
Reclamation Dashboard	X		X	X	X	X	X
Reports	X	X	X	X	X	X	X
Additional Integration
Integrate: Workflow Manager	X		X	X	X	X	X
Integrate: Microsoft System Center Orchestration	X		X	X	X	X	X
Custom scripts	X		X	X	X	X	X
Custom web service	X		X	X	X	X	X

note

For the Jamf Pro deployment technology, support for the following features requires a Jamf Pro (tier-2) adapter:

• My Apps
• Identify upgrade or replaced software item
• Software alerts